Privacy policy

PRIVACY POLICY

Last Updated: [1st September 2026]

NB Organique OPC Private Limited, trading as Organique ("Organique", "we", "us", or "our"), is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make a purchase from our website, communicate with us, submit a review, subscribe to our marketing communications, or otherwise interact with Organique.

1. WHO WE ARE

For the purposes of this Privacy Policy, the business responsible for your personal information is:

NB Organique OPC Private Limited
Trading as Organique

Business Address:
D-14, Eastern Court Society
BT Kawade Road, Ghorpadi
Pune, Maharashtra – 411001
India

Email: hello@theorganique.in

2. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information received from service providers involved in operating our business.

Information You Provide Directly

We may collect:

Full name
Email address
Mobile or telephone number
Billing address
Shipping address
Postal or ZIP code
Account information, if you create an account
Order and purchase information
Information relating to returns, exchanges, cancellations, refunds, or store credit
Customer service communications
Reviews, feedback, photographs, or other content you voluntarily submit
Marketing and communication preferences

Information Collected Automatically

When you visit or use our website, we may automatically collect information such as:

IP address
Device information
Browser type
Operating system
Approximate location derived from your IP address
Pages viewed and website activity
Products viewed, added to cart, or purchased
Referring website or source
Interactions with our website and advertisements
Cookie, pixel, and similar technology information

Information From Other Sources

We may receive information relating to your orders or interactions from service providers that help us operate our business, including payment providers, delivery partners, analytics providers, advertising platforms, marketing providers, and review platforms.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and fulfil your orders
Process and verify payments and transactions
Arrange shipping and delivery
Provide order tracking and delivery updates
Communicate with you regarding your order
Process returns, exchanges, cancellations, refunds, and store credit
Respond to customer service requests
Verify orders and help prevent fraudulent or high-risk transactions
Maintain business, accounting, and transaction records
Improve our website, products, services, and customer experience
Understand how customers use our website
Analyse the performance of our advertising and marketing
Send marketing communications where you have opted in or where otherwise permitted
Request, collect, manage, or display customer reviews
Protect the security and integrity of our website and business
Detect, investigate, and prevent fraud, misuse, or unlawful activity
Comply with legal, tax, accounting, regulatory, and other obligations
Establish, exercise, or defend legal claims where necessary

4. OUR BASIS FOR PROCESSING PERSONAL INFORMATION

Depending on your location and the applicable privacy laws, we process personal information for different reasons.

These may include:

To Fulfil Our Contract With You

We may process your information where it is necessary to:

Process your order
Confirm payment
Deliver your products
Provide order-related customer support
Process returns, exchanges, refunds, or other requests relating to your purchase

To Comply With Legal Obligations

We may process and retain certain information where necessary to comply with applicable tax, accounting, regulatory, legal, or other obligations.

For Legitimate Business Interests

Where permitted, we may process personal information to:

Prevent fraud
Protect our business and customers
Maintain the security of our website and systems
Improve our products, website, and customer experience
Understand website performance and usage
Manage and operate our business

Where required, we consider and balance these interests against your privacy rights.

With Your Consent

Where consent is required, such as for certain marketing communications or non-essential cookies and similar technologies, we will request your consent.

You may withdraw your consent at any time. Withdrawal of consent will not affect processing that was lawfully carried out before consent was withdrawn.

5. SHOPIFY

Our website and online store are hosted on Shopify.

Shopify provides the e-commerce technology used to operate our website, manage our online store, provide checkout functionality, manage customer and order information, and support order fulfilment.

Information relating to your use of our website and purchases may be processed through Shopify's systems.

Shopify may process personal information in accordance with its own privacy practices and applicable agreements.

6. PAYMENTS

Payments made through our website may be processed through Razorpay and other payment methods made available at checkout.

When you make a payment, information necessary to process, verify, and manage the transaction may be shared with the relevant payment provider.

Organique does not intentionally collect or store complete payment card details where payment processing is handled directly through a secure third-party payment gateway.

Payment providers may collect and process payment and transaction information according to their own privacy policies and applicable security requirements.

For more information about Razorpay's handling of personal information, please review Razorpay's Privacy Policy.

7. SHIPPING AND DELIVERY

To process and deliver your order, we may share relevant information with Delhivery and its authorised logistics or delivery partners.

This information may include:

Your name
Delivery address
Mobile number
Email address, where required
Order information necessary for shipping and delivery

We share this information for purposes including order fulfilment, shipping, tracking, delivery, and resolving delivery-related concerns.

8. GOOGLE ANALYTICS

We use Google Analytics to better understand how visitors interact with our website and to improve website performance and customer experience.

Information collected may include:

Pages visited
Time spent on our website
Device and browser information
Approximate location
Referring websites or sources
Website interactions

Google may process information in accordance with its own privacy practices.

9. META PIXEL AND ADVERTISING

We use the Meta Pixel and related Meta technologies to understand the effectiveness of our advertising and marketing.

These technologies may help us:

Measure advertising performance
Understand customer interactions with our website
Show relevant advertisements
Create or measure advertising audiences
Analyse the effectiveness of marketing campaigns

Information collected through Meta technologies may be processed by Meta in accordance with its own privacy practices.

10. MARKETING COMMUNICATIONS

Email Marketing

We may use Shopify Email to send marketing communications regarding:

New collections
Products
Offers and promotions
Brand news and updates

Where required, we will obtain your consent before sending marketing communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us.

WhatsApp Marketing

Where you have opted in or otherwise provided the necessary permission, we may contact you through WhatsApp using Interact or another authorised communication provider used by Organique.

You may opt out of WhatsApp marketing communications using the available opt-out method or by contacting us.

Please note that opting out of marketing communications will not prevent us from sending essential communications relating to your order, payment, delivery, return, exchange, refund, or customer service request.

11. CUSTOMER REVIEWS

We may use Looxs Review or similar review platforms to request, collect, manage, and display customer reviews and feedback.

If you submit a review, the information and content you choose to provide may be displayed publicly, depending on the features and settings used on our website.

Please do not include sensitive personal information in publicly visible reviews.

12. COOKIES, PIXELS AND SIMILAR TECHNOLOGIES

Our website uses cookies, pixels, and similar technologies.

These technologies may be used to:

Keep items in your shopping cart
Enable essential website functionality
Remember preferences
Maintain secure website sessions
Understand website traffic and performance
Analyse visitor behaviour
Measure advertising performance
Deliver and measure relevant advertising

Some cookies are necessary for the operation and security of our website. Other cookies and similar technologies, including certain analytics and advertising technologies, may require your consent depending on your location and applicable requirements.

Where required, we provide a cookie consent mechanism that allows you to accept, reject, or manage non-essential cookies and similar technologies.

You may also manage certain cookies through your browser settings. However, disabling essential cookies may affect the functionality of our website.

Cookies, pixels, and similar technologies may be used by Organique and third-party providers, including:

Shopify
Google
Meta
Other service providers used to operate our website

13. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information in exchange for money as part of our ordinary business operations.

We may share personal information with trusted service providers where necessary to operate our business and provide our services.

These may include:

Shopify for website and e-commerce services
Razorpay and other payment providers for payment processing
Delhivery and authorised logistics partners for shipping and delivery
Google for analytics and advertising services
Meta for advertising and marketing measurement
Shopify Email for email communications
Interact for WhatsApp communications
Looxs Review for customer reviews
Professional advisers, accountants, auditors, and legal advisers where necessary
Government authorities, regulators, law enforcement agencies, or other parties where required or permitted by law

We may also share information where reasonably necessary to:

Protect our rights, customers, and business
Detect or prevent fraud
Protect the security of our systems
Enforce our Terms and Policies
Respond to lawful requests
Establish, exercise, or defend legal claims

If Organique is involved in a merger, restructuring, acquisition, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted.

14. INTERNATIONAL DATA TRANSFERS

Organique is based in India and serves customers in India and selected international locations.

Your personal information may be processed, stored, or accessed in India and other countries where our service providers operate.

These countries may have privacy laws that differ from those in your country of residence.

Where international data transfer requirements apply, we take reasonable steps to ensure that personal information is transferred and protected in accordance with applicable data protection requirements.

15. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

Processing and fulfilling orders
Customer support
Returns, exchanges, refunds, and disputes
Tax and accounting records
Legal and regulatory obligations
Fraud prevention
Security
Establishing, exercising, or defending legal claims

The retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to any legal or legitimate business requirements to retain it.

16. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your location and applicable privacy laws, you may have certain rights relating to your personal information.

These may include the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Withdraw consent where processing is based on consent
Object to certain processing
Request restriction of certain processing
Request portability of certain personal information where applicable
Opt out of marketing communications
Manage cookie preferences where available

To make a privacy-related request, please contact us using the contact details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests.

Please note that some information may need to be retained where necessary for legal, regulatory, tax, accounting, fraud prevention, security, or legitimate business purposes.

17. FRAUD PREVENTION AND ORDER VERIFICATION

We may use personal and order-related information to identify potentially fraudulent or high-risk transactions and orders.

This may include reviewing information relating to an order, payment, delivery address, or previous unsuccessful delivery history.

We may use reasonable verification processes to protect Organique, our customers, and our business from fraudulent activity or unsuccessful deliveries.

Where applicable law provides rights relating to automated decision-making, those rights will be respected.

18. SECURITY

We take reasonable administrative, technical, and organisational measures designed to protect your personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

While we take reasonable steps to protect your information, absolute security cannot be guaranteed.

19. CHILDREN'S PRIVACY

Our website and products are not intended for individuals who are below the age at which they may legally provide consent for personal data processing or enter into a purchase transaction in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information without appropriate authorisation, please contact us so that we can take appropriate action.

20. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social media platforms, or services.

When you leave our website or interact directly with a third-party service, that third party's privacy policy and practices may apply.

Organique is not responsible for the privacy practices or content of third-party websites or services.

We encourage you to review their privacy policies before providing them with personal information.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

22. CONTACT US

If you have questions about this Privacy Policy, wish to withdraw marketing consent, manage your privacy preferences, or make a request regarding your personal information, please contact us at: