RETURN, EXCHANGE & REFUND POLICY

These terms apply to purchases made directly from Organique through our official website, WhatsApp, or official social media channels. Purchases made through third-party marketplaces, stockists, or retailers are subject to the policies of the respective seller.

1. DOMESTIC ORDERS (INDIA)

Returns

We offer returns for eligible domestic orders within 48 hours of delivery.

To be eligible for a voluntary return:

• The product must be unused, unworn, unwashed, unaltered, and undamaged.
• All original tags, packaging, and accompanying items must be intact.
• The return request must be raised within 48 hours of delivery.

We do not offer cash refunds for voluntary or change-of-mind returns. Eligible returns will be issued as Organique Store Credit.

The store credit amount will be calculated after deducting:

• ₹150 as a return processing fee for the first product, and
• ₹100 for each additional product returned in the same request.

Store credit will be issued within 5 working days after the returned product has been received and inspected by our team.

Store credit will remain valid for 12 months from the date of issue.

Reporting Immediately Apparent Issues

Customers should notify us within 48 hours of delivery if they receive:

• A visibly damaged product
• An incorrect product
• A missing item
• Any other issue that is immediately apparent upon delivery

We strongly encourage customers to record an uninterrupted unboxing video from the time the package is opened, as this helps us investigate claims relating to missing items, incorrect products, or visible transit damage.

The absence of an unboxing video will not automatically limit any rights available to a customer under applicable law.

The 48-hour reporting period applies to issues that are reasonably identifiable upon delivery and does not limit any rights available under applicable law for defects that could not reasonably have been identified immediately.

2. DOMESTIC EXCHANGES

We offer exchanges for eligible domestic orders within 7 days of delivery.

Please note:

• Only one exchange is permitted per order.
• Customers are eligible for one complimentary exchange per order, subject to this policy.
• Exchanges are subject to product and size availability.
• If the requested size or product is unavailable, Organique may offer store credit for the eligible product value.
• Products received through an exchange are not eligible for a further exchange.

3. REVERSE PICKUP

Where reverse pickup services are available, Organique will arrange the pickup.

Reverse pickup will generally be attempted once. If the pickup is unsuccessful due to customer unavailability, an incorrect address, or any other reason attributable to the customer, the customer may be required to ship the product back to Organique at their own expense.

Returns received without sufficient order or customer identification details may not be processed and may be returned to the sender.

4. DEFECTIVE, DAMAGED OR INCORRECT DOMESTIC ORDERS

If you receive a product that is defective, damaged, incorrect, or materially different from what was ordered, please contact us as soon as reasonably possible.

We may request:

• Your order number
• Clear photographs of the product and the issue
• Videos showing the issue, where applicable
• An unboxing video, where reasonably available
• Each claim will be reviewed individually.

Where a product is verified to be defective, incorrect, damaged before delivery, or materially non-conforming to the order, Organique will provide an appropriate resolution based on the circumstances and applicable law.

This may include:

• Replacement of the product, where feasible and appropriate
• Repair or correction, where applicable
• Store credit
• Refund or another remedy where required under applicable law

Nothing in this policy is intended to limit any mandatory rights available to customers under applicable consumer protection laws.

5. PRODUCTS NOT ELIGIBLE FOR VOLUNTARY RETURN OR EXCHANGE

The following products are not eligible for voluntary return or exchange, except where required under applicable law:

• Customised or personalised products
• Altered products
• Accessories
• Free gifts
• Promotional or complimentary items
• Products that have been worn, washed, damaged, altered, or used after delivery
• Products returned without their original tags or packaging
• Bulk orders containing more than five products

6. CUSTOMISED & ALTERED ORDERS

Customised, personalised, or altered products are not eligible for voluntary returns or exchanges.

Where applicable, Organique offers one complimentary fitting alteration.

Any additional alteration after the complimentary fitting alteration will be chargeable at ₹300.

Nothing in this section limits any rights available under applicable law in cases involving defective or materially non-conforming products.

INTERNATIONAL ORDERS

7. INTERNATIONAL RETURNS & EXCHANGES

Due to the nature and cost of international shipping, customs procedures, and international reverse logistics, Organique generally does not offer voluntary returns or exchanges on international orders.

International orders are therefore generally considered final sale.

• This includes requests arising from:
• Incorrect size selection
• Change of mind
• Personal preference
• Colour or appearance variations caused by differences in screens or devices, where the product substantially matches the description and images provided
• Failure to review product details, size information, or measurements before placing an order
• International orders are not eligible for exchanges.

However, the terms in this section do not apply where a customer has a mandatory right of withdrawal, cancellation, return, refund, or other remedy under applicable law.

8. CUSTOMERS WITH MANDATORY CANCELLATION OR WITHDRAWAL RIGHTS

Certain customers may have mandatory cancellation or withdrawal rights under the laws applicable to their purchase.

European Union Customers

Where applicable consumer law grants a customer a statutory right of withdrawal, the customer may withdraw from an eligible purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, the customer must notify Organique clearly of their decision to withdraw before the expiry of the applicable withdrawal period.

The customer must then return the goods in accordance with the return instructions provided by Organique.

Unless otherwise required by applicable law, the customer is responsible for the cost of returning the goods.

Where a valid statutory withdrawal applies, any refund will be processed in accordance with applicable law after the returned goods have been received or after the customer provides satisfactory evidence that the goods have been sent back, where applicable.

Products that are genuinely made to the customer's specifications or clearly personalised may not be eligible for a statutory withdrawal right where applicable law provides such an exception.

United Kingdom Customers

Where applicable UK consumer law grants a customer a statutory cancellation right, the customer may cancel an eligible order within 14 days of receiving the goods, without providing a reason.

To exercise this right, the customer must clearly notify Organique of their decision to cancel within the applicable cancellation period.

The customer must return the goods within the applicable period following notification of cancellation.

Unless otherwise required by applicable law, the customer is responsible for the cost of returning the goods.

Where a valid statutory cancellation applies, refunds will be processed in accordance with applicable law.

Products that are genuinely personalised or made to the customer's specific requirements may be excluded from cancellation rights where permitted by applicable law.

Other Jurisdictions

Customers located in other countries may also have mandatory rights under their local consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights available under applicable law.

9. INTERNATIONAL DEFECTIVE, DAMAGED OR INCORRECT ORDERS

If you receive an international order that is:

• Defective
• Incorrect
• Damaged before delivery
• Materially different from the product ordered

please contact us as soon as reasonably possible after discovering the issue.

For issues that are immediately apparent upon delivery, we request that customers contact us within 48 hours of delivery.

We may request:

• Your order number
• Clear photographs of the product and the issue
• Videos showing the issue, where applicable
• An unboxing video, where reasonably available

All claims will be reviewed by our team.

For verified issues, Organique's standard resolution for international orders may include store credit for the affected product, depending on the nature of the issue.

Replacement products are not guaranteed and will depend on:

• Product availability
• The nature of the issue
• International shipping feasibility
• Destination-specific logistics and restrictions

Where applicable law provides a customer with mandatory rights or remedies, including repair, replacement, price reduction, cancellation, or refund, those rights will not be affected by this policy.

10. INTERNATIONAL SHIPPING CHARGES

International shipping charges are calculated and displayed at checkout.

Unless expressly stated otherwise at checkout, international shipping charges do not include:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Other charges imposed by the destination country

International shipping charges are generally non-refundable where a shipment is returned or affected due to circumstances attributable to the customer, including:

• Refusal of delivery
• Failure to accept or collect the shipment
• Incorrect or incomplete address
• Customer unavailability
• Change of mind
• Incorrect size selection
• Failure to pay applicable customs duties, taxes, or import charges

This does not affect any refund rights that may be mandatory under applicable law.

11. REFUSED, UNCLAIMED OR RETURNED INTERNATIONAL SHIPMENTS

If an international shipment is refused, returned, delayed, or cannot be delivered due to:

• Refusal of delivery
• Failure to pay customs duties, taxes, or import charges
• Incorrect or incomplete shipping information
• Customer unavailability
• Failure to collect the shipment
• Repeated unsuccessful delivery attempts
• Any other reason attributable to the customer

the customer may be responsible for applicable costs incurred in connection with the shipment, subject to applicable law.

If You Wish to Have Your Order Reshipped

If the shipment is successfully returned to Organique and you wish to have the order sent again:

• The applicable international shipping charge must be paid again before the order is reshipped.
• Any additional return, handling, or logistics costs incurred may also be payable where applicable.
• Customs duties, import taxes, VAT, and other destination-country charges remain the responsibility of the customer.

Reshipment is subject to the product being successfully returned to Organique and remaining suitable for dispatch.

If You Do Not Wish to Have Your Order Reshipped

Any refund or store credit, where applicable, will only be considered after:

1. The shipment has been successfully returned to Organique; and
2. The returned shipment and applicable costs have been assessed.

The original international shipping charges are generally non-refundable where permitted by applicable law.

Where permitted by applicable law, actual costs directly incurred as a result of the returned shipment may be deducted from any voluntary store credit or refund. These may include:

• Return shipping charges
• Customs charges or duties incurred by Organique
• Carrier or handling charges
• Other directly incurred logistics costs

No deductions will be made from a refund where such deductions are prohibited under applicable law.

If an international shipment is abandoned, destroyed, confiscated, or otherwise does not return to Organique, we may be unable to provide a refund or store credit, except where otherwise required under applicable law.

12. CANCELLATIONS

Orders may be cancelled within 24 hours of being placed, provided that the order has not already been processed, customised, or dispatched.

Once an order has been dispatched, it cannot ordinarily be cancelled.

For customised or personalised products, cancellation may not be possible once production or customisation has commenced.

Customers who have mandatory cancellation or withdrawal rights under applicable law may exercise those rights in accordance with the applicable law.

13. STATUTORY RIGHTS

Nothing in this Return, Exchange & Refund Policy is intended to exclude, limit, or override any mandatory rights or remedies available to customers under applicable consumer protection laws.

Where applicable law provides rights that differ from the terms stated in this policy, the applicable legal requirements will prevail.

🌱 At Organique, every piece is thoughtfully crafted and produced in limited quantities. We encourage our customers to review product details, size information, and measurements carefully before placing an order and to shop mindfully in support of our commitment to responsible fashion.