Shipping policy
This Shipping Policy applies to purchases made directly from Organique through our official website, WhatsApp, or official social media channels.
Purchases made through third-party marketplaces, stockists, or retailers are subject to the shipping policies of the respective seller.
DOMESTIC SHIPPING (INDIA)
1. SHIPPING PARTNER
All domestic orders are shipped through Delhivery and its authorised delivery partners.
In certain circumstances, we may use an alternative courier partner to ensure that your order can be delivered efficiently.
2. ORDER PROCESSING & DISPATCH
Orders are processed after successful payment confirmation or, in the case of eligible Cash on Delivery (COD) orders, after successful order verification.
We aim to dispatch orders as soon as possible. Processing and dispatch timelines may vary depending on product availability, order volume, customisation or alteration requirements, and other operational factors.
Once an order has been dispatched, customers will receive tracking information through the contact details provided at the time of placing the order.
3. ESTIMATED DELIVERY TIMELINES
Once dispatched, the estimated delivery timelines are:
- Metro Cities: 3–7 business days
- Non-Metro Cities: 5–8 business days
Delivery timelines are estimates and may vary depending on the delivery location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. ORDER TRACKING
Once your order has been dispatched, you will receive tracking details through the email address or mobile number provided at checkout.
Please allow some time for tracking information to become active after dispatch.
Customers are responsible for providing accurate contact information to ensure they receive important updates regarding their order and delivery.
5. CASH ON DELIVERY (COD) ORDERS
Cash on Delivery is available for eligible domestic orders.
To confirm a COD order, we require a ₹200 partial advance payment at the time of placing the order.
The remaining balance amount must be paid by the customer at the time of delivery.
COD Advance Payment
The ₹200 advance payment is used to confirm and process your COD order.
If a COD order is successfully delivered, the ₹200 advance payment is adjusted against the total order value.
If the order is refused, not accepted, or returned to Organique due to reasons attributable to the customer, the ₹200 advance payment will be non-refundable.
This may include:
- Refusal to accept the order
- Customer unavailability during delivery attempts
- Incorrect or incomplete address or contact details provided by the customer
- Failure to accept the order resulting in a Return to Origin (RTO)
6. COD ORDER VERIFICATION
To prevent fraudulent or high-risk orders, we may verify certain COD orders before dispatch.
Organique reserves the right to:
- Contact the customer to confirm the order;
- Verify the delivery address or contact details; or
- Cancel a COD order where we are unable to successfully verify the order or where the order appears to carry a high risk of unsuccessful delivery.
This may include consideration of previous unsuccessful deliveries, repeatedly refused shipments, or address verification concerns.
If Organique cancels a COD order before dispatch, any advance payment collected will be handled appropriately based on the reason for cancellation.
7. RETURN TO ORIGIN (RTO) – COD ORDERS
An order may be returned to Organique if it is refused, remains undelivered after delivery attempts, or cannot be delivered due to reasons attributable to the customer.
If a COD order is returned to Organique:
- The ₹200 COD advance payment will not be refunded.
- We will contact the customer to confirm whether they would like the order to be shipped again.
If You Want the Order Reshipped
The order can be shipped again only after it has been successfully returned to Organique and is suitable for dispatch.
To have the order reshipped:
- The customer must pay the entire remaining balance of the original order online, making the order fully prepaid.
- An additional ₹200 shipping charge must be paid for the reshipment.
The reshipped order will not be eligible for Cash on Delivery.
Reshipment is subject to the product being available and suitable for dispatch.
8. FAILED OR UNDELIVERABLE DELIVERIES
Customers are responsible for providing a complete and accurate delivery address and ensuring that they are reasonably available to receive the shipment.
If an order cannot be delivered due to:
- Incorrect or incomplete delivery address
- Incorrect contact information
- Customer unavailability
- Refusal to accept the order
- Repeated unsuccessful delivery attempts
the shipment may be returned to Organique.
Where a customer requests that an undelivered order be shipped again, additional shipping charges may apply.
9. ADDRESS CHANGES
Customers are responsible for providing the correct shipping address at the time of placing an order.
If you need to make changes to your delivery address, please contact us as soon as possible.
Address changes cannot be guaranteed once an order has been processed or dispatched and will depend on the order status and courier capabilities.
10. DELIVERY DELAYS
While we make every effort to ensure that orders are delivered within the estimated timelines, delays may occasionally occur due to circumstances beyond our control.
These may include:
- Courier delays
- Weather conditions
- Public holidays
- Transport disruptions
- Government restrictions
- Natural disasters or other unforeseen events
We will make reasonable efforts to assist customers in tracking delayed shipments and resolving delivery-related concerns.
11. DELIVERY & RECEIPT OF ORDERS
Customers should ensure that someone is available to receive the order where a signature, OTP, payment, or other delivery confirmation is required.
Organique and its delivery partners may contact customers using the contact information provided at the time of placing the order to facilitate delivery.
Customers should inspect their package upon delivery and contact us as soon as possible if they notice any immediately apparent issues.
For damaged, incorrect, or missing products, please refer to our Return, Exchange & Refund Policy.
12. SHIPPING ADDRESS & CUSTOMER INFORMATION
Customers are responsible for ensuring that the following information is accurate and complete:
- Full name
- Complete delivery address
- Postal code
- Mobile number
- Email address
Organique cannot be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
INTERNATIONAL SHIPPING
13. INTERNATIONAL SHIPPING AVAILABILITY
Organique ships to selected international destinations available for shipping on our website at checkout.
International shipping availability may vary depending on destination serviceability, local regulations, courier restrictions, and other logistical requirements.
14. INTERNATIONAL SHIPPING PARTNER
International orders are shipped through Delhivery and its authorised international logistics partners.
In certain circumstances, an alternative logistics partner may be used to facilitate delivery to your destination.
15. INTERNATIONAL PAYMENT
All international orders are accepted on a prepaid basis only.
Cash on Delivery (COD) is not available for international orders.
International payments are processed securely through the payment options available at checkout.
16. INTERNATIONAL SHIPPING CHARGES
International shipping charges are calculated and displayed at checkout based on the delivery destination and applicable shipping rates.
Shipping charges must be paid in full at the time of placing the order.
International shipping charges are generally non-refundable once an order has been dispatched, including where a shipment is refused, unclaimed, returned, or cannot be delivered due to circumstances attributable to the customer.
17. INTERNATIONAL DELIVERY TIMELINES
The estimated delivery timeline for international orders is generally 8–12 business days from dispatch, depending on the destination.
Delivery timelines are estimates and may vary due to:
- Customs clearance
- Destination-country procedures
- Courier operations
- Remote-area delivery
- Public holidays
- Weather conditions
- Security checks
Other circumstances beyond our reasonable control
Customs clearance delays are outside our control and may affect the final delivery timeline.
18. INTERNATIONAL ORDER TRACKING
Tracking information will be provided once your international order has been dispatched.
Tracking updates may vary depending on the destination and the local delivery network.
There may be limited tracking updates while the shipment is undergoing customs clearance or is being transferred to a local delivery partner.
19. CUSTOMS, DUTIES, TAXES & IMPORT CHARGES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, customs clearance charges, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or international shipping charges and must be paid by the customer or recipient.
Customers are responsible for paying any applicable:
- Customs duties
- Import duties
- Import taxes
- VAT or similar taxes
- Brokerage fees
- Customs clearance charges
Any other charges imposed by the destination country
Customers are encouraged to check the applicable import requirements and charges in their destination country before placing an order.
Failure to pay applicable customs duties, taxes, or import charges may result in delivery delays, refusal of delivery, or the shipment being returned to Organique.
20. CUSTOMS CLEARANCE
International shipments may be subject to inspection and clearance procedures by customs authorities.
Customs clearance timelines and decisions are controlled by the relevant authorities and are outside Organique's control.
Customers may be required to provide additional information or documentation requested by customs authorities or the courier.
Failure to provide the required information or documentation may result in delays, refusal of delivery, return of the shipment, or other action by the relevant authorities or courier.
21. REFUSED, UNCLAIMED OR UNDELIVERABLE INTERNATIONAL SHIPMENTS
An international shipment may be delayed, returned, abandoned, or otherwise affected if:
- The customer refuses delivery
- Applicable customs duties or taxes are not paid
- The customer provides an incorrect or incomplete address
- The customer is unavailable to receive the shipment
- The shipment is not collected
- Delivery attempts are unsuccessful
- Required customs information or documentation is not provided
- Any other delivery failure occurs due to circumstances attributable to the customer
Where an international shipment is returned to Organique, the provisions of our Return, Exchange & Refund Policy will apply.
Any applicable return shipping, handling, customs, carrier, or logistics charges incurred as a result may be deducted or charged where applicable.
22. RESHIPPING INTERNATIONAL ORDERS
If an international shipment is successfully returned to Organique and the customer wishes to have the order shipped again:
- The applicable international shipping charge must be paid again before the order is reshipped.
- Any additional return, handling, customs, or logistics charges incurred may also need to be paid.
- The product must be successfully returned to Organique and remain suitable for dispatch.
- Reshipment will be subject to product availability.
The customer will remain responsible for any customs duties, taxes, VAT, or other import charges applicable to the reshipped order.
GENERAL SHIPPING TERMS
23. ACCURATE SHIPPING INFORMATION
Customers are responsible for providing complete and accurate information at the time of placing an order, including:
- Full name
- Complete delivery address
- Postal or ZIP code
- Mobile number
- Email address
Organique cannot guarantee address modifications once an order has been processed or dispatched.
If you need to request an address change, please contact us as soon as possible. Address changes are subject to the status of the order and the courier's ability to make the change.
24. DELIVERY DELAYS
While we make every reasonable effort to deliver orders within the estimated timelines, delivery delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
- Courier delays
- Weather conditions
- Public holidays
- Transport disruptions
- Customs delays
- Government restrictions
- Natural disasters
- Security checks
- Other unforeseen circumstances
We will make reasonable efforts to assist customers with tracking delayed shipments.
25. DELIVERY & RECEIPT OF ORDERS
Customers should ensure that someone is available to receive the shipment where a signature, OTP, identification, payment, or other delivery confirmation is required.
Organique and its courier partners may contact customers using the information provided at checkout to facilitate delivery.
Customers should inspect their package and products upon delivery and report any immediately apparent damage, missing items, or incorrect products as soon as possible.
For return, exchange, refund, damaged, defective, or incorrect product concerns, please refer to our Return, Exchange & Refund Policy.
26. CHANGES TO SHIPPING METHODS
While Delhivery is our current primary logistics partner, Organique may use another courier or logistics provider where necessary due to:
- Serviceability limitations
- Destination restrictions
- Operational requirements
- Delivery considerations
27. EVENTS BEYOND OUR CONTROL
Delivery timelines may be affected by events beyond our reasonable control, including natural disasters, strikes, transport disruptions, government restrictions, customs procedures, security events, pandemics, or other unforeseen circumstances.
28. CUSTOMER RIGHTS
Nothing in this Shipping Policy is intended to limit or exclude any rights or protections available to customers under applicable consumer protection laws.
Where required by applicable law, those rights will apply.